Sutter-Yuba Counties Mental Health Plan has adopted a Continuous Quality Improvement (CQI) philosophy to coordinate and ensure the organization meets and exceeds requirements and provides high level of consumer/provider satisfaction.

• SYBH Quality Assessment and Performance Improvement Program (QAPI) Plan FY 25-26
• SYBH Quality Assessment and Performance Improvement Evaluation FY 24-25
• SYBH Quality Assessment and Performance Improvement Evaluation FY 23-24
• SYMHP Quality Assessment and Performance Improvement Program (QAPI) Plan FY 23-24
• SYBH Quality Assessment and Performance Improvement Evaluation FY 22-23
• Cultural Competence Plan Annual Update and Cultural Competence Plan Annual Report 2025

• Sutter-Yuba Beneficiary Handbook (English)
• Sutter-Yuba Beneficiary Handbook (Spanish)
• Sutter-Yuba Medi-Cal Beneficiary Handbook (Hmong)

• Sutter-Yuba Consumer Provider Listing (English)
  • Search Tip: This PDF is searchable!
  • To quickly find specific information—such as a provider’s name, preferred language, specialty, or location:
    • On a computer: Use Ctrl + F (Windows) or Command + F (Mac).
    • On a mobile device: Tap the menu (⋮ or ☰) or search icon in your browser or PDF viewer.

• Sutter-Yuba Consumer Provider Listing (Spanish)
  • Consejo de Búsqueda: ¡Este PDF es buscable!
  • Para encontrar rápidamente información específica—como el nombre de un proveedor, el idioma preferido, la especialidad o la ubicación:
    • En una computadora: Usa Ctrl + F (Windows) o Command + F (Mac).
    • En un dispositivo móvil: Toca el menú (⋮ o ☰) o el ícono de búsqueda en tu navegador o visor de PDF.

• Sutter-Yuba Medi-Cal Mental Health Plan Beneficiary Handbook - available January 1, 2025
• Sutter-Yuba Medi-Cal Mental Health Plan Beneficiary Handbook (Spanish) - available January 1, 2025

• Sutter-Yuba Medi-Cal Patient Access API Resource

Prior Authorization Metrics Reporting

Sutter-Yuba Behavioral Health (SYBH) is required under federal regulations (42 CFR §438.210(f) and the CMS Advancing Interoperability and Improving Prior Authorization Processes Final Rule, CMS-0057-F) to annually publish aggregated prior authorization metrics for the previous calendar year.

These metrics provide transparency about the prior authorization process and include information on:

• Items and services that require prior authorization
• The number of prior authorization requests received
• Approval and denial rates
• Requests approved after appeal
• Requests approved after timeframe extensions
• Average and median time to make prior authorization decisions

The information below reflects calendar year 2025 data (January 1, 2025 – December 31, 2025).

Prior Authorization Metrics Report – Calendar Year 2025 (PDF)

For questions regarding this information, please contact:

SYBH via email at sybhmemberrights@co.sutter.ca.us

Outcome Reports & Dashboards

• Sutter-Yuba Performance & Outcomes Systems Adults Data Report Year 2018
• Sutter-Yuba Performance & Outcomes Systems Youth Data Report Year 2018

Satisfaction Surveys

• 2025 Consumer Perception Survey Results

Grievance or Appeal

For your convenience, you may file a grievance or appeal using theses forms. Grievances may be filed for Behavioral Health service or billing discrepancies. Appeals may be filed to appeal a Notice of Adverse Benefit Decision you received. For a comprehensive review of our problem resolution process, please see our beneficiary handbook.

• Beneficiary Handbook
• Beneficiary Handbook (Spanish)

• Appeal Form
• Appeal Form (Hmong)
• Appeal Form (Spanish)

• Grievance Form
• Grievance Form (Hmong)
• Grievance Form (Spanish)

Please send forms to:
Sutter-Yuba Behavioral Health
Attn: QA Staff Analyst
1965 Live Oak Blvd. Suite A
P.O. Box 1520
Yuba City, CA 95991